Shipping policy
1. Product Availability
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All products displayed on mazijewels.com are subject to availability.
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We make every effort to keep inventory updated, but in rare cases, items may become unavailable after an order is placed.
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If an item is out of stock after purchase, we will notify you via email and offer an exchange, credit, or refund.
2. Pricing
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All prices are listed in AED (United Arab Emirates Dirham) by default.
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Prices may include or exclude VAT, depending on your location.
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We reserve the right to update prices or correct pricing errors without prior notice.
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International customers are responsible for any applicable import duties or taxes imposed by their local authorities.
3. Placing an Order
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Orders can be placed via our website 24/7.
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Once an order is confirmed, you will receive a confirmation email with your order details.
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Please ensure your shipping address and contact information are accurate.
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Mazi Jewels reserves the right to refuse or cancel any order at our discretion.
4. Payment Methods
We accept the following secure payment methods:
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Credit/debit cards (Visa, Mastercard, etc.)
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Apple Pay / Google Pay (if enabled)
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Bank transfer (available upon request for custom orders)
Note: Your payment information is processed securely. We do not store credit card details.
5. Shipping
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Within UAE: Orders are delivered within 2–7 working days, depending on item availability.
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International: Orders are typically delivered within 7–10 working days.
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Delays due to customs clearance or courier service issues are outside our control.
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Tracking information will be provided once the order is shipped.
6. Order Modifications & Cancellations
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Orders can only be modified or canceled within 12 hours of placing the order, unless they have already been processed.
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Custom or made-to-order items cannot be canceled once confirmed.
7. Contact
If you have questions about your order or shopping on our site, please contact:
📧 info@mazijewels.com
📍 Mazi Jewels, Wafi Mall, Dubai, UAE